What you ask us
Choosing jewellery is personal. Here is a quick guide; we will be happy to discuss anything else with you.
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Who designs and makes the jewellery?
We are Michaela Šidlová and Radim Ratajský, co-founders of DeLoire. Radim is behind the designs and Michaela leads the goldsmithing workshop. We make our jewellery in Brno.
Meet usCan I come with my own idea?
Yes. We can begin with a particular stone, a favourite shape or an occasion. We will discuss budget, production possibilities and the design. You do not need a finished technical drawing.
How a commission worksWhat if I don't know the ring size?
We can measure it at the atelier. If it is a surprise, a ring worn on the same finger will help. We will check whether subsequent resizing is possible for your chosen model.
Size guideCan I choose a different stone or gold colour?
Choose available variants and gold colours on the jewellery's page. If you would like a different stone or a design alteration, contact us to discuss bespoke options.
When will I receive my jewellery?
Delivery in 3–4 weeks from ordering, including production and shipping. Shipping alone takes 2–3 working days.
How much does delivery cost?
Insured delivery within Czechia is free. Online orders are delivered only within Czechia; collection in Brno is also free.
Delivery and paymentWhat diamond quality do you choose?
For colourless diamonds, we aim for at least VS clarity and colour F or higher.
This standard describes our selection. Individual specifications for a particular stone are provided separately where available.
How to read diamond gradesJak objednat na webu?
You can order published jewellery on this website. Choose an available variant, gold colour and size, add the piece to your basket and check the summary and your details. Selecting 'Order and pay' submits a binding order with an obligation to pay. We acknowledge receipt by email; the purchase contract is concluded when DeLoire confirms acceptance of your order.
Can I return or exchange my jewellery?
You can return ordinary, non-personalised jewellery purchased online within 30 days of receipt. The customer arranges and pays for return postage; DeLoire does not reimburse these costs.
By arrangement, we also offer exchanges of ordinary, non-personalised jewellery. The customer pays the cost of sending jewellery back for an exchange.
Genuinely personalised and individually made pieces are excepted. Statutory rights regarding defective goods remain unaffected.
Returns and complaints